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Exam Number: MB-340MS-740
Exam Name : Troubleshooting Microsoft Teams
Exam TOPICS
Candidates for this exam are support engineers responsible for supporting Microsoft Teams environments, troubleshooting deployments, tuning performance, collecting and analyzing telemetry and log data, and managing Teams environments.
Candidates should have significant exposure to unified communications and hands-on experience with Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.
Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
Troubleshoot federation issues (10-15%)
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with files (15-20%)
Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot audio and video flow issues
troubleshoot audio and video quality issues
troubleshoot call drops
investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs
Troubleshoot emergency calling issues
configure dynamic emergency calling
identify issues with emergency phone number normalization rules
troubleshoot location detection failures
troubleshoot missing locations in outbound calls and missing addresses
troubleshoot dial mask issues
Troubleshoot direct routing issues
troubleshoot issues pairing the Session Border Controller (SBC) with the phone number
service
troubleshoot dial plan issues including normalization rules
identify the root cause of direct-dialing call issues by reviewing the SBC log
troubleshoot audio conferencing issues including provisioning and configuration issues
Troubleshoot issues with Microsoft Teams meetings and live events
(20-25%)
Troubleshoot live events issues
troubleshoot meeting creation and scheduling issues
troubleshoot recording issues including policies related to recording
investigate issues sharing content and viewing reports
troubleshoot reporting issues including issues with attendance reports and moderated
questions
troubleshoot attendee access and playback issues
troubleshoot and optimize networks for Teams live events
investigate issues connecting to the service and joining meetings
Configure and troubleshoot Teams services
configure Microsoft Audio Conferencing licensing
troubleshoot dial pad issues
troubleshoot phone number provisioning issues
configure and troubleshoot issues with the Outlook add-in for Teams
troubleshoot issues enabling and configuring audio and video devices for Teams
troubleshoot online and hybrid call queues and auto-attendant issues
troubleshoot user provisioning issues including licensing users, phone number
assignments, and policies
troubleshoot issues with phone system features
investigate phone system setup and configuration issues
Troubleshoot Teams client issues
troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux
devices
investigate causes for high memory or CPU usage
investigate network issues including network latency
analyze web traffic and review HTTP status codes by using Fiddler and other tools
troubleshoot issues installing and updating client software
troubleshoot performance issues including long times for uploading files and chats slow
to load or send
troubleshoot call setup issues
troubleshoot issues adding participants to meetings
Troubleshoot messaging issues
troubleshoot message delivery issues
troubleshoot issues attaching files and content to messages
troubleshoot chat notification issues
Troubleshoot federation issues (10-15%)
Troubleshoot issues interoperating with Skype for Business
investigate chat issues when interoperating with Skype for Business
troubleshoot federation issues between Teams and Skype or Skype for Business
troubleshooting Interop chat scenarios
Troubleshoot Teams federation issues
configure federation policies and domain lists
verify tenant configuration settings including allowed and blocked domain lists and type
of federation
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot account and network issues
verify Active Directory Federation Services (AD FS) health including endpoint availability
and synchronization status
troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD
Seamless SSO)
identify reasons for blocked accounts by reviewing web log data
verify user virtual private network (VPN) configuration settings including split tunneling
and client version
validate network configuration settings including firewall ports, IP ranges, and proxy
configuration issues
Troubleshoot member sign-in issues
investigate authentication issues
verify whether an applied conditional access policy prevents sign in
determine whether a user account or the device from which a user attempts to sign in is
the cause of a sign-in issue
troubleshoot client sign-in issues by collecting and analyzing Teams debug logs
troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from
Teams Room devices
investigate points of failure in the sign-in process flow
Troubleshoot guest access issues
troubleshoot issues adding guest users to teams
troubleshoot call, message, and meeting issues for guest users by checking the guest
meeting, guest messaging, and guest calling configuration policies
audit invitations sent but not used and inactive accounts
validate configuration settings for federated message flow
review Azure sign-in logs and audit logs for the domain which hosts Teams
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with apps
configure Teams to allow or block an app
validate app permission policies
configure app setup policies
Troubleshoot issues with public and private channels
differentiate between capabilities of public and private channels
identify limitations for private channels
check user permissions, team policies, and tenant policies
verify and troubleshoot channel email settings
troubleshoot tenant replication issues in teams and channels
troubleshoot deletion issues in teams and channels
Troubleshoot issues with files (15-20%)
Troubleshoot person-to-person (P2P) private chat file issues including access and sharing
verify access rights for the user
configure a Teams client configuration policy
troubleshoot issues provisioning users
Troubleshoot file issues for private channels
verify that the SharePoint site for the channel is accessible
verify SharePoint access permissions
confirm that the SharePoint site collection link is intact
Troubleshoot file issues for public channels
verify SharePoint access permissions
determine whether the name for a channel or team have been changed
confirm that the SharePoint site collection link is intact
troubleshoot file synchronization issues and missing files
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