| Exam Code | 3002 |
| Questions and Answers | 60 |
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Exam: 3002 Avaya IP Office Platform Configuration and Maintenance
Exam Details:
- Number of Questions: The exam consists of approximately 60 multiple-choice questions.
- Time: Candidates are given 90 minutes to complete the exam.
Course Outline:
The Avaya IP Office Platform Configuration and Maintenance course is designed to equip professionals with the necessary knowledge and skills to configure and maintain the Avaya IP Office Platform. The course covers the following topics:
1. Introduction to Avaya IP Office
- Overview of Avaya IP Office and its components
- Understanding IP Office applications and features
2. IP Office System Configuration
- Initial system setup and configuration
- IP Office Manager application and user interface
- Configuring system parameters and settings
- Licensing and authentication
3. IP Office User Management
- User creation and management
- User rights and permissions
- User authentication and passwords
4. IP Office Endpoint Configuration
- Configuring IP phones and endpoints
- Extension assignment and configuration
- Endpoint licensing
5. IP Office Call Routing
- Call routing concepts and strategies
- Incoming and outgoing call routes
- Time profiles and schedule-based routing
- Hunt groups and line groups
6. IP Office Voicemail and Unified Messaging
- Configuring voicemail services
- Voicemail user setup and management
- Voicemail features and settings
- Integrating voicemail with email
7. IP Office System Monitoring and Troubleshooting
- Monitoring system health and performance
- Diagnostic tools and troubleshooting techniques
- Log analysis and system reporting
- Firmware upgrades and patches
Exam Objectives:
The exam aims to assess candidates' understanding and proficiency in the following areas:
1. Avaya IP Office Platform Architecture
2. System configuration and setup
3. User management and authentication
4. Endpoint configuration and licensing
5. Call routing and telephony features
6. Voicemail and unified messaging configuration
7. System monitoring and troubleshooting techniques
Exam Syllabus:
The exam syllabus covers the topics mentioned in the course outline, including:
- Overview of Avaya IP Office
- IP Office system configuration
- IP Office user management
- IP Office endpoint configuration
- IP Office call routing
- IP Office voicemail and unified messaging
- IP Office system monitoring and troubleshooting
Candidates are expected to have a thorough understanding of these topics to successfully pass the exam and demonstrate their proficiency in configuring and maintaining the Avaya IP Office Platform.
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