| Exam Code | GE0-806 |
| Questions and Answers | 85 |
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Exam: GE0-806 GCP8-System Consultant, Genesys WFM
Exam Details:
- Number of Questions: The exam consists of approximately 60 multiple-choice questions.
- Time: Candidates are given 90 minutes to complete the exam.
Course Outline:
The GCP8-System Consultant, Genesys WFM course is designed to provide professionals with the knowledge and skills required to effectively implement and configure Genesys Workforce Management (WFM) solutions. The course covers the following topics:
1. Introduction to Genesys WFM
- Overview of Genesys WFM and its features
- Understanding workforce management concepts
- Genesys WFM architecture and components
- Navigating and accessing Genesys WFM interface
2. Genesys WFM Configuration and Setup
- Pre-installation planning and requirements
- Installing and configuring Genesys WFM components
- Setting up users, teams, and schedules
- Defining work rules and policies
3. Genesys WFM Forecasting and Scheduling
- Forecasting and capacity planning techniques
- Building accurate forecasts and staffing models
- Creating and managing schedules
- Adherence monitoring and real-time adjustments
4. Genesys WFM Reporting and Analytics
- Generating standard and custom reports
- Analyzing historical and real-time data
- Identifying trends and performance metrics
- Using analytics for decision-making
5. Genesys WFM Integration and Administration
- Integrating Genesys WFM with other systems
- Configuring data exchange and synchronization
- Performing system maintenance and upgrades
- Troubleshooting and resolving common issues
Exam Objectives:
The exam aims to assess candidates' understanding and proficiency in the following areas:
1. Genesys WFM fundamentals and features
2. Configuration and setup of Genesys WFM components
3. Forecasting and scheduling techniques in Genesys WFM
4. Reporting and analytics in Genesys WFM
5. Integration and administration of Genesys WFM
Exam Syllabus:
The exam syllabus covers the topics mentioned in the course outline, including:
- Introduction to Genesys WFM
- Genesys WFM Configuration and Setup
- Genesys WFM Forecasting and Scheduling
- Genesys WFM Reporting and Analytics
- Genesys WFM Integration and Administration
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