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Exam ID : 3314
Exam Title : Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
Exam Questions : 62
Passing Scores : 66% (41 of 62 correct)
Architecture
- Describe Web Services.
- Describe AAEP operations.
- Describe the AAEP and POM architecture.
- Describe the Experience Portal External Systems.
- Describe the capabilities of CMS RT Socket-based Routing.
- Describe the enhancements for ICR 7.0.
Experience Portal Implementation
- Describe Agent Assignment options.
- Explain AAEP licensing.
- Explain how agent scripts are created and used.
- Describe the VoIP connections.
- Configure Avaya Aura Experience Portal (AAEP) features and functions.
- Describe the steps to configure the EPM for Email and SMS.
Proactive Outreach Manager
- Define POM server definitions.
- Describe the components of the POM User Interface.
- Describe the enhancements for POM 3.0.
- Describe the standard POM reporting capabilities.
- Explain how agents are assigned to campaigns.
- Verify the prerequisites to the POM installation.
- Describe POM features and functions.
- Install and configure POM features and functions.
- Install POM licenses.
- Perform POM database administration.
ICR Implementation
- Configure Intelligent Customer Routing (ICR).
- Explain the ICR installation requirements.
- Understand ICR reporting capabilities.
Maintenance
- Describe AAEP user requirements.
- Troubleshoot POM database issues.
- Describe the AAEP standard reporting capabilities.
- Explain the AAEP backup procedures.
- Explain the upgrade paths and procedures.
- Verify AAEP operations.
- Describe ICR reporting capabilities.
Troubleshooting
- Use POM troubleshooting procedures and tools.
- Troubleshoot EPM issues.
- Troubleshoot POM database issues.
- Use AAEP troubleshooting isolation tools, logs and processes.
- Identify ICR messages and log files.
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