| Exam Code | ISO20KF |
| Questions and Answers | 116 |
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Title: IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
Test Detail:
The IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 certification is offered by EXIN. It is designed for IT professionals who have already obtained an ITIL Foundation certification and want to expand their knowledge and skills in IT service management aligned with the ISO/IEC 20000 standard. The certification provides an understanding of the key concepts and principles of ISO/IEC 20000 and its relationship with ITIL.
Course Outline:
The IT Service Management Foundation Bridge course covers the essential aspects of ISO/IEC 20000:2018 and its alignment with ITIL. The course aims to bridge the knowledge gap between ITIL Foundation and ISO/IEC 20000. The following is a general outline of the key areas covered in the certification program:
1. Introduction to ISO/IEC 20000:
- Overview of IT service management and its importance
- Introduction to ISO/IEC 20000 and its purpose
- Key terms and definitions in ISO/IEC 20000
- Relationship between ISO/IEC 20000 and ITIL
2. ISO/IEC 20000 Requirements and Processes:
- Understanding the structure of ISO/IEC 20000:2018
- Requirements of the ISO/IEC 20000 standard
- Service management processes and their alignment with ITIL
- Documentation and records management in ISO/IEC 20000
3. ISO/IEC 20000 Certification and Audits:
- Certification process and requirements for ISO/IEC 20000
- Roles and responsibilities in the certification process
- Conducting internal audits and management reviews
- Continual improvement and the PDCA (Plan-Do-Check-Act) cycle
4. Relationship between ITIL and ISO/IEC 20000:
- Alignment of ITIL with ISO/IEC 20000 processes
- ITIL best practices and their applicability to ISO/IEC 20000
- Benefits of integrating ITIL and ISO/IEC 20000 frameworks
- Achieving service excellence through combined approaches
Exam Objectives:
The IT Service Management Foundation Bridge certification exam assesses candidates' understanding of ISO/IEC 20000:2018 and its relationship with ITIL. The exam objectives include, but are not limited to:
1. Demonstrating knowledge of ISO/IEC 20000 key concepts and principles.
2. Understanding the requirements and processes of ISO/IEC 20000:2018.
3. Recognizing the certification process and roles in ISO/IEC 20000.
4. Identifying the relationship between ITIL and ISO/IEC 20000.
Syllabus:
The IT Service Management Foundation Bridge certification program typically includes self-study materials or instructor-led training provided by EXIN or authorized training providers. The syllabus provides a breakdown of the topics covered throughout the course, including specific learning objectives and milestones. The syllabus may include the following components:
- Introduction to ISO/IEC 20000
- ISO/IEC 20000 Requirements and Processes
- ISO/IEC 20000 Certification and Audits
- Relationship between ITIL and ISO/IEC 20000
- Exam Preparation and Practice Tests
- Final IT Service Management Foundation Bridge Certification Exam
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