| Exam Code | IAAP-CAP |
| Questions and Answers | 105 |
| Premium Access | Yes |
| Online Test Engine | Yes |
| Comprehensive Q&A | Yes |
| Success Rate | 98% |
| Real Questions | Yes |
| Updated Regularly | Yes |
| Portable Files | ✔ |
| Unlimited Download | ✔ |
| 100% Secured | ✔ |
| Confidentiality | 100% |
| Success Guarantee | 100% |
| Any Hidden Cost | $0.00 |
| Auto Recharge | No |
| Updates Intimation | by Email |
| Technical Support | Free |
| PDF Compatibility | Windows, Android, iOS, Linux |
| Test Engine Compatibility | Mac/Windows/Android/iOS/Linux |
| Sample Questions |  |
Pass4sure Practice Tests are an effective way to prepare for the IAAP-CAP exam. The practice tests include premium PDF and Test Engine Software. Pass4surez.in provides an extensive question bank to improve your knowledge and help you achieve high marks on the IAAP-CAP exam.
The Certified Administrative Professional (CAP) exam questions and answers on Pass4surez.in are regularly verified and updated to ensure they reflect the latest syllabus and topics covered in the real test. The certification exams and entry test exams from pass4surez.com make you familiar with the test environment. The goal is to enhance your knowledge of the IAAP-CAP exam and enable you to pass it on your first attempt.
The PDF of IAAP-CAP exam questions and answers provided by Pass4surez.in contains a comprehensive pool of questions and verified answers, including references and explanations where applicable. The objective is not only to help you pass the exam, but also to significantly improve your knowledge of the latest IAAP-CAP course topics.
 |
|
CERTIFICATION EXAM PREMIUM PDF
Pass4Sure provide premium PDF that contains all the questions and answers that are necessary to make your concepts about the exam topics clear and boost your knowledge about the exam. These questions and answers make you ready to face actual test in test centers. Our team keep on revising material and update the exam questions accordingly. You will feel confident in test center. Our support team keep on helping our customers to make their testing experience best. Our premium PDF files are searchable, convertable and printable at high quality to make book that you can study during traveling or during vacations. Our automated system sends intimation email to our customers on each update. The files in customer download section is overwritten with latest pdf files.
|
| |
|
 |
|
CERTIFICATION EXAM TEST ENGINE
Pass4sure test engine is best certification and examination preparation tool that help you make yourself ready to take the actual exam and get high marks in the exam. Our OTE (Online Test Engine) support all OS Platforms including iOS, Android, Windows, Linux, Chromebook etc and provide up to date experience to get ready for actual test. Our Offline Test Engine is compatible to all windows platforms including latest windows versions. Our test engines helps to familiarize actual test environment and makes you ready to take timed tests. Your performance history and graphs helps you to see when you are ready to sit in actual exam in test center. These test engines uses up to date and latest questions and answers, keeps on updating the questions pool and sends you intimation on each update.
|
Pass4sure Premium PDF and Test Engines support all platforms and devices including mobile devices and computers. You should download sample PDF and Test Engine to evaluate the product before you buy the full version. Our exam samples include some questions that may be or may not be up to date but full version is always up to date.
The Certified Administrative Professional (CAP) is an NCCA-accredited credential designed specifically for the administrative professional. The NCCA, or National Commission of Certifying Agencies, is the accrediting arm of the Institute for Credentialing Excellence, or ICE, and verifies that the CAP meets national and international credentialing industry standards for certification programs.
Its a fantastic way to show the world you are serious about your career; that you have a current knowledge of the areas necessary to be a rockstar in your role; that you are committed to learning long after the class work is done; and its an amazing way to prove to yourself you really CAN accomplish anything you set your mind to.
CAP Exam Domains & Percentages
Organizational Communications (24%)
Business Writing and Document Production (22%)
Technology and Information Distribution (16%)
Office and Records Management (15%)
Event and Project Management (12%)
Operational Functions (11%)
The CAP® (Certified Administrative Professional) is an NCCA-accredited professional
certification designed for office and administrative professionals. The tasks and
responsibilities of those working in administrative professions are as varied and vast as
the number of firms employing them.
The CAP exam is created using the CAP Body of Knowledge, which is developed
by practicing professionals and business educators conducting a job analysis study
approximately every five years*. The purpose of the study is to collect qualitative and
quantitative data regarding practices conducted by administrative professionals; the
resulting data is reflected in the Body of Knowledge to ensure the CAP exam is clear,
comprehensive, and reflective of current practices.
Under each of the six functional area domains are Performance Outcomes (POs), which
are detailed, measurable competencies based on the most significant knowledge and skills
administrative professionals should know to be successful in their positions. Under each
PO are bullet points tying the competency to specific business and/or office functions.
DOMAIN ONE: ORGANIZATIONAL COMMUNICATION
PO 1: Describe the concepts and applications of communication, management, and leadership models/theories within organizations.
• Identify the various types of communication (written, verbal, nonverbal, interpersonal, group, public) and which is the
most effective for different business situations
• Describe management/leadership theories and how they relate to effective organizational communication
PO 2: Describe the process of effective interaction with internal and external stakeholders of an organization.
• Demonstrate a basic knowledge and proficiency in managing and resolving conflict within an organization
PO 3: Recognize the importance and utilization of professional networking.
• Describe how networking (both in-person and virtual) has changed the way people find jobs and companies recruit new employees
| 3 | Effective Fall 2018 CAP Body of Knowledge
PO 4: Demonstrate an understanding of team dynamics within organizations.
• Identify the different types of teams and describe their purpose
• Describe the specific kinds of dynamics within teams and how they can be managed
• Demonstrate knowledge in effective decision making, communication, and team building
PO 5: Describe the positive and negative types of interpersonal interactions existing within an organization.
• Explain how human motivation affects organizational dynamics
• Demonstrate basic knowledge of the differences between managing and leading
• Explain the dynamics of mentorship and coaching, including the effect on performance
PO 6: Demonstrate knowledge in the techniques of creating and giving presentations.
• Describe how to apply methods of coping with communication anxiety
• Identify the different types of presentations and appropriate usage of each
• Demonstrate knowledge of how to prepare for and deliver a presentation
PO 7: Demonstrate the ability to conduct business with diverse cultures.
• Describe international business practices with regard to cultural norms and rituals
• Demonstrate knowledge of the importance of multicultural communication in todays workplace
PO 8: Demonstrate a basic knowledge in organizational structure, systems, and strategies including their role in
productivity and effective management.
• Describe the parts of a strategic plan and how it affects organization performance
• Define various organization management systems that examine productivity (such as Six Sigma and TQM)
PO 9: Describe how confidentiality, legality, and ethics are important for the functioning of an organization.
• Understand basic employer and employees rights with regard to legality
DOMAIN TWO: BUSINESS WRITING AND DOCUMENT PRODUCTION
PO 1: Demonstrate knowledge of terminology associated with business writing and document production.
• Identify the different functions of correspondence, documents, and reports within an organization
• Describe which method is best for creating and distributing reports and documents within an organization
• Identify best practices for developing business communications such as research, audience analysis, and compositio
n
| 4 | Effective Fall 2018 CAP Body of Knowledge
PO 2: Exhibit proficiency in proofreading and editing documents.
• Demonstrate knowledge of document readability for business communication
• Identify and describe the most important steps when editing and proofreading
• Apply the basics of copy editing for various types of documents
PO 3: Demonstrate proficiency in the use of grammar, spelling, and sentence construction.
• Demonstrate ability to apply basic rules of English grammar, especially spelling, punctuation, capitalization, and
sentence construction
PO 4: Describe the steps required to create and edit different types of business documents.
• Demonstrate an ability to determine and develop materials for the appropriate audience for different types of
business documents
• Exhibit knowledge of which software applications are appropriate to produce common business documents (e.g., MS
Word, Google Docs, Adobe Acrobat)
• Demonstrate proficiency in spreadsheet creation, including simple formulas and data manipulation
• Understand the application and use of presentation software (e.g., MS PowerPoint, Prezi, etc.)
PO 5: Describe the features and tools used in desktop publishing for newsletter, flyers, etc.
• Exhibit knowledge of desktop design software including features and functions
• Identify important aspects of layout and design
• Demonstrate a familiarity with online tools for web publishing
• Recognize basic graphic design tools for office and web publishing
PO 6: Identify the necessary elements needed to create and present effective charts and graphs.
• Demonstrate knowledge of software applications used to create, format, and insert charts, tables, and graphs into
business documents and presentations
PO 7: Identify the important elements necessary for finishing a document (e.g., binding, collation, stapling,
coloring, graphics, etc.)
• Describe the key differences and requirements for electronic versus hard-copy output of documents
PO 8: Demonstrate proficiency in the creation of minutes for meetings.
• Identify how to prepare minutes for a meeting, capturing the essence of agenda items and actions taken
DOMAIN THREE: TECHNOLOGY AND INFORMATION DISTRIBUTION
PO 1: Describe the process of information distribution within an office environment.
• Demonstrate knowledge in how to organize distribution lists for various types of communications
PO 2: Identify the important differences between traditional and electronic distribution of information.
• Demonstrate knowledge and proficiency of different email interface types
• Know which software and technology is available for distributing information
PO 3: Identify copyright laws, regulations regarding intellectual property, and ways to maintain confidentiality
when distributing information.
• Identify proper attribution of quotations from published documents
PO 4: Describe the process and techniques of gathering, compiling, and analyzing data.
• Exhibit knowledge of which software applications are appropriate for compiling, storing, and analyzing data
• Demonstrate a clear understanding of which data are appropriate to collect and why
• Demonstrate a proficiency in creating a well-organized report with regard to organization and data visualization
PO 5: Demonstrate knowledge in the use of the Internet, including social media, as a way of distributing
information.
• Identify and describe the important characteristics of sending email (e.g., etiquette, attachments, formatting, etc.)
• Demonstrate knowledge and proficiency in social media usage and etiquette
• Exhibit knowledge of which social media applications are appropriate for a specific task and how to use them
PO 6: Demonstrate basic knowledge in the installation, maintenance, and troubleshooting of both equipment and
software.
• Identify various computer hardware used in an office
• Demonstrate knowledge of basic office software and functions
• Identify available online resources for equipment and software training and usage
PO 7: Demonstrate basic knowledge in the use of different types of computer systems.
• Identify potential issues with compatibility of different operating systems, such as Microsoft and Apple
PO 8: Describe common ways of storing and transferring data and the types of media appropriate for each.
• Demonstrate knowledge and proficiency in identifying file types and the appropriate ways of converting documents
• Exhibit knowledge of software programs used for document conversion
• Identify and describe common procedures of backing up electronic information and databases, including cloud
storage
PO 9: Explain appropriate security procedures for maintaining, backing up, and storing information.
• Demonstrate knowledge of legal issues regarding the storing of electronic information
DOMAIN FOUR: OFFICE AND RECORDS MANAGEMENT
PO 1: Demonstrate knowledge of basic terminology associated with records management using ARMA Guidelines.
• Prove knowledge of terms such as metadata, records retention, and data archiving
• Demonstrate familiarity with terms used by ARMA and general records management
PO 2: Identify the key advantages and disadvantages of electronic and manual (paper) file management based
on ARMA Guidelines.
• Demonstrate usage of both paper and electronic filing systems as appropriate based on access requirements and
organizational needs
PO 3: Demonstrate knowledge of both electronic and manual (paper) filing rules and standards based on ARMA
Guidelines.
• Describe types of electronic files, naming conventions, options for accessing, and methods of altering information
• Exhibit knowledge of available software, systems, and services for electronic filing
• Describe the different methods for creating, storing, and retaining files
PO 4: Identify the appropriate security for both electronic and manual files.
• Identify the key laws regarding record storage and confidentiality
• Describe both the strengths and weaknesses of types of record and file security
PO 5: Demonstrate knowledge of file retrieval, maintenance, and retention.
• Describe how to develop a record retention schedule for both electronic and paper files
PO 6: Identify appropriate ergonomics for a productive personal workspace.
• Describe the significant elements of workspaces and why they are important to efficient and effective working
conditions
PO 7: Demonstrate knowledge of resources necessary to efficiently manage an office.
• Describe the steps in placing and receiving supply orders
• Describe the process of creating and distributing an RFP (Request for Proposal)
PO 8: Identify the important methods of checking and maintaining office supplies.
• Identify the steps involved in creating inventory lists
• Recognize types of software appropriate for maintaining inventory
PO 9: Demonstrate knowledge of functioning in a virtual office.
• Identify both the advantages and disadvantages of virtual offices versus traditional offices
DOMAIN FIVE: EVENT AND PROJECT MANAGEMENT
PO 1: Demonstrate knowledge of basic terminology associated with event management.
• Identify the necessary elements in planning events ranging from internal meetings to external conferences
PO 2: Demonstrate proficiency in travel preparation.
• Describe the necessary elements for planning and organizing travel, both domestically and internationally
PO 3: Describe the key requirements for meetings both in person and virtual.
• Describe the steps required in the organization and planning of professional meetings
• Exhibit knowledge of which software applications are appropriate for online meetings
PO 4: Demonstrate knowledge in prioritizing and delegating elements of a project from planning to
implementation.
• Identify and describe the important techniques of time management from the planning stage to the implementation of a project
• Demonstrate the ability to identify and evaluate the skills and competencies of others for project delegation
PO 5: Describe the steps required in organizing, planning, and managing a project.
• Demonstrate proficiency in prioritizing and organizing work tasks
• Identify which software and technology tools are appropriate for managing a project
• Demonstrate knowledge of negotiating, budget review, and bill explanation when organizing a project
DOMAIN SIX: OPERATIONAL FUNCTIONS
PO 1: Demonstrate knowledge in the duties and processes of human resources.
• Identify different forms of harassment in the workplace
• Describe the ways to address employee situations professionally and legally
• Identify approaches to and the importance of following organizational policies and procedures
• Demonstrate knowledge of and purpose for performance evaluations
PO 2: Describe the various methods of recruitment, staffing, and hiring practices.
• Define different interview types and processes
• Demonstrate the ability to determine the staffing requirements of an organization
| 8 | Effective Fall 2018 CAP Body of Knowledge
PO 3: Recognize why cultural and generational diversity is important for organizations.
• Describe how differing cultural and generational perspectives can benefit an organization
• Identify what should be included in diversity training within an organization
PO 4: Demonstrate a basic knowledge of the procedures involved in onboarding and offboarding employees
within organizations.
• Describe the process of scheduling orientation and completing required paperwork
PO 5: Identify basic terminology associated with the financial functions of the organization.
• Distinguish between terms such as assets, liabilities, overhead, and balance sheet
• Describe the key differences between a budget, a profit and loss statement, and a statement of cash flow
PO 6: Demonstrate a knowledge of budgets and financial statements.
• Describe how to track electronic credits and debits on bank statements
• Demonstrate a proficiency in how to read a financial statement
• Describe the process of creating, tracking, and balancing a budget
• Identify the procedures and management of handling petty cash
PO 7: Identify important elements of the banking process and transactions.
• Identify the appropriate forms for depositing, withdrawing, and transferring cash
• Describe how to record, report, and document cash and checks
• Describe safe and secure money-handling procedures
You can download a free PDF of the IAAP-CAP practice test and study guide to try before purchasing the premium files. To ace the exam, simply download the IAAP-CAP exam questions and answers file, memorize the content, and practice with the VCE Exam Simulator. This will ensure you are fully prepared for the real test.
The IAAP-CAP PDF practice test and exam questions and answers can be accessed on any device, including iPhone, iPad, Android, and Windows. You can download the PDF to your computer or any other device and start studying. Additionally, you can download and install the VCE Exam Simulator for further practice. The IAAP-CAP PDF is printable in high quality, allowing you to take it with you on vacations or while traveling. Your updated IAAP-CAP exam files can be accessed anytime from your online account, and you will receive your login credentials immediately after purchase.
